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How can I fix an issue with a PDF document?



We're sorry if you are having trouble opening and/or printing your document. Your problem may be solved in one of the following simple ways.

If you're having trouble viewing or printing the document, or any page content appears misplaced or cut off, please try again from a different internet browser. If you continue to have problems, more detailed troubleshooting steps can be found below.

If you are having trouble with a document on a mobile device, please try viewing it on a desktop computer.

If you are unable to open your document, please try the following 4 steps in order:

1. Wait a few more seconds. It may take as long as a minute for your PDF document to load.

2. Click here to install Adobe Reader. If a dialogue box appears with the option to Run or Save, click Run. If the only option is to Save, you may need to click the file after downloading it to install the application. Once Adobe Reader has been successfully installed, try opening your document again.

3. Click here to view the most common causes and fixes for this issue. Please try opening your document again after each step described.

4. Click here to view the next most common causes and fixes for this issue. Please try opening your document again after each step described.

If you can open your document but are unable to print it, please click here to view the most common causes and fixes for this issue. Please try printing your document again after each step described.

If you've tried each of the steps above and still need help, please contact us. At your request, we can send your document to you as an e-mail attachment or via postal mail. Please provide your Application ID when contacting us, so that we can locate your application as quickly as possible. Your Application ID can be found in your Order Confirmation e-mail or in the My Applications link at the top right of this page.


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