SAAS does not sell documents. Empty documents are free, and many documents (including the FAFSA and EZ FAFSA) may be completed and filed for free without professional assistance if you do so yourself. SAAS provides consultative, preparation, and filing services to assist students and/or their parents in preparing and/or filing their student financial aid forms including FAFSA and EZ FAFSA. All of our services include knowledgeable and courteous support, which we make available to you by both phone and e-mail.
We are a private service provider not affiliated with the Department of Education ("ED") or any other governmental agency or educational institution. We specialize in preparing certain government-related and education-related documents, but we are not the government or an educational institution. We are not affiliated with, endorsed, or approved by the ED or any government agency. We work only for you, and only to improve your filing experience by preparing and filing the documents that you request on your behalf. If you prefer to obtain, prepare, or file your own documents instead of using our services, you can find more information at www.fafsa.ed.gov.
We are not lawyers and we do not provide legal advice, tax advice or any other professional advice of any kind. We provide generalized information to our customers and to the public about our services and the documents that we offer to prepare and file. It is up to you to determine the particular documents applicable to your situation. For legal, financial or other advice, we urge you to contact the appropriate respective professionals. If you choose not to do so, you will be acting as your own attorney, financial advisor or other such professional and agree not to rely upon any information contained in this Website or otherwise provided by SAAS in place or instead of any such advice.
We will prepare the documents that you request only. We will not prepare any documents that you do not specifically request. We will not check the accuracy of the information that you provide. We will use the exact information that you provide to complete the assignment that you request. Once our assignment is complete we will not provide any ongoing service even where we may become aware of information which would identify the need for any additional documents. We will not perform for you or provide you with any information or reminders on additional filings that may apply to your situation. All such responsibilities are and will remain yours. You are responsible to ensure that the information provided to SAAS is complete and accurate with respect to detail, spelling and grammar and you represent to SAAS that your submissions are accurate and ready for use as submitted.
SAAS, in its sole discretion, reserves the right to refuse to provide services to you. You agree that SAAS shall not be liable to you for loss or damages that may result from our refusal to provide services.
Regarding deadlines: The FAFSA is a way to apply for many federally-funded, state-funded, and school-funded aid programs all at once. The FAFSA filing deadline for federally-funded aid programs is June 30th at the end of each academic year. For example, for the 2017-2018 academic year, the federal deadline is 6/30/18.
Many states have FAFSA filing deadlines for state-funded aid that are much earlier than the federal deadline. However, residents of any state may file after their state deadline and still qualify for federally-funded aid as long as they file prior to the federal deadline.
When we receive an order prior to 10pm Central Time on the day of a state deadline or federal deadline, we will do our best to file it with the federal processor by midnight of the same day. We cannot guarantee filing times however, due to the many factors which may affect it, including the completeness and accuracy of information received, the volume of orders, the multiple technical platforms upon which order processing relies, etc. Therefore, we always recommend filing as soon as possible after the 1st of October prior to each new academic year, whether you use our service or file on your own directly with the government.
You are solely responsible for providing, maintaining and ensuring the compatibility of all hardware, software, electrical and other physical requirements necessary for your access to and use of the Website or any part thereof.
In your use of the Website, you acknowledge and understand the following:
Certain areas of the Website and/or services provided by the SAAS require you to register an account ("Account"). In the event you agree to register an account, you will select and/or receive a password upon providing registration information and successfully completing the registration process. Your Account is personal to you, and you will not share it or allow any other person to utilize your Account. You agree that you will provide truthful and accurate information during the registration process.
You understand and acknowledge that the Account is an account registered with the Website and is in no way related to, a part of, or affiliated with any account you may have with the ED or any other agency or institution.
Your Account contains documents and personal information such as financial information (collectively, "Personal Information"). You may obtain access to your Personal Information through your Account by using your password. Additionally, you may download, save, and print paper copies of documents in paper form. You are responsible for all documents that are downloaded or otherwise obtained via your Account. SAAS is not responsible for theft of, loss of, or any fraudulent activity related to any Personal Information that you download, save, or print, or that is sent to you or by you by United States Postal Service or similar mail service.
You are responsible for safeguarding your Account password and you agree not to disclose it to any third party. You are responsible for any activity using your account, whether or not you authorized that activity. You agree to immediately notify SAAS in the event (a) your registration information changes, or (b) you learn of or have reason to suspect any unauthorized use of your Account or any other breach of security. You acknowledge that if you wish to protect your transmission of data including your Personal Information to SAAS, it is your responsibility to use a secure encrypted connection to communicate with your Account.
You acknowledge that the Website may contain or provide access to information, software, photos, video, text, graphics, music, sounds or other material provided by SAAS or third parties (collectively, "Content") that are protected by copyrights, patents, trademarks, trade secrets or other intellectual property laws, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed.
SAAS welcomes your comments, feedback, information, or materials regarding the Website, Content or SAAS's products or services (collectively, "Feedback"). If you submit Feedback to SAAS, please note that your Feedback shall become the property of SAAS. By submitting your Feedback to SAAS, you agree to assign, and hereby irrevocably assign to SAAS, all right, title, and interest in and to the Feedback and all copyrights and other intellectual property rights embodied in such Feedback on a worldwide basis. Website is free to use your Feedback on an unrestricted basis. You hereby assign and/or waive, as the case may be, any moral rights that you may have in or to the Feedback.
SAAS provides its services for a fee. The current fees for our services ("Fees") are available in the Service Fees page linked from the Site Map page in the footer of this Website. Upon placing an "order," you will pay to SAAS the Fees as set forth in the "shopping cart" or similar ordering mechanism. SAAS or its third-party affiliates may utilize the services of certain third- party payment processors to process payments of credit cards and other accepted methods of payment. Your order is subject to any additional terms and conditions imposed by such third-party payment processors. The applicable Fees and taxes will be applied to your chosen method of payment upon submission of your order.
Fees and availability of services are subject to change without notice. Errors will be corrected where discovered, and SAAS reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment method accepted and charged. In the event your payment method has been accepted and charged, SAAS will issue you the appropriate credit within a reasonable time after your order has been revoked.
Refund Policy: Where an order with a completed application has been placed and a refund has been requested, and SAAS has not yet filed the FAFSA application, SAAS will refund your total payment less a $20 processing fee for services already rendered.
Where an order has been placed with an uncompleted application (such as a Finish With Assistance order, or a prepayment or credit for a not-yet-available academic year), and you have completed the application and submitted it to SAAS for filing before the filing deadline, and a refund has been requested, and SAAS has not yet filed the FAFSA application, SAAS will refund your total payment less a $20 processing fee for services already rendered. Where an order has been placed with an uncompleted application (such as a Finish With Assistance order, or a prepayment or credit for a not-yet-available academic year), but you did not complete the application or submit it to SAAS for filing before the filing deadline, no refund will be given.
Where an order has been placed and a refund has been requested, and SAAS has already filed the FAFSA application, SAAS will refund your total payment less a 50% processing fee as long as the refund request is made within 7 days of placing the order.
All refund requests must be made within 30 days of placing your order.
No refunds can be made over 30 days after an order.
By creating or registering an Account, you understand that we may send you communications or data regarding the Website, including but not limited to (i) notices about your use of the Website, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding SAAS products and services and those of its parent, and other related companies and its trusted affiliates, independent contractors and business partners, via electronic mail, text message or other form of communication.
SAAS uses reasonable efforts to maintain the Website, but SAAS is not responsible for any defects or failures associated with the Website, any part thereof, any Content posted using the Website, or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. The website may be inaccessible or inoperable for any reason, including, without limitation: (a) equipment malfunctions, (b) periodic maintenance procedures or repairs which SAAS may undertake from time to time, or (c) causes beyond the control of SAAS or which are not foreseeable by SAAS.
SAAS is not a backup service for storing Personal Information, and SAAS shall have no liability regarding any loss of Personal Information. You are solely responsible for creating backups of any Personal Information.
PLEASE NOTE THE FOLLOWING IMPORTANT DISCLAIMERS OF WARRANTIES:
TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE WEBSITE, ANY CONTENT, AND ANY PRODUCTS OR SERVICES PROVIDED VIA THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT ALLOWED BY LAW, WEBSITE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NON- INFRINGEMENT.
WITHOUT LIMITATION, SAAS MAKES NO WARRANTY THAT THE WEBSITE, ANY CONTENT, OR ANY PRODUCTS OR SERVICES PROVIDED VIA THE WEBSITE WILL MEET YOUR REQUIREMENTS, THAT USE OF THE FOREGOING WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM THE USE OF THE FOREGOING OR ANY INFORMATION FOUND THEREON WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF ANY CONTENT, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.
ANY CONTENT OR OTHER MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR SOLE RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
SAAS cannot guarantee FAFSA filing times due to the many factors which may affect it, including the completeness and accuracy of information received, the volume of orders, the multiple technical platforms upon which order processing relies, etc. Therefore, we always recommend filing as soon as possible after the 1st of October prior to each new academic year, whether you use SAAS's services or file on your own directly with the government.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
YOU HEREBY ACKNOWLEDGE AND AGREE THAT THE WEBSITE AND ANY CONTENT OR OTHER INFORMATION CONTAINED THEREIN ARE PROVIDED FOR EDUCATIONAL PURPOSES ONLY AND MAY NOT BE RELIED UPON AS LEGAL OR FINANCIAL ADVICE. SAAS HAS NO LIABILITY TO YOU OR ANY OTHER PERSON RELATING TO OR RESULTING FROM THE USE OF THE WEBSITE AND ANY CONTENT OR OTHER INFORMATION CONTAINED THEREIN, OR ANY ERRORS IN OR OMISSIONS THEREFROM. SAAS WILL NOT BE LIABLE WITH RESPECT TO ANY DECISIONS MADE BY YOU OR ANY OTHER PERSON AS A RESULT OF RELIANCE ON THE WEBSITE OR ANY CONTENT OR OTHER INFORMATION THEREIN.
SAAS makes no representation that the Website, Content or other material or information on the Website is appropriate to or available in locations outside of the United States. You may not use the Website or export Content or associated software in violation of United States export laws, regulations or restrictions. If you access the Website from outside of the United States, you are responsible for compliance with all applicable laws.
Any notice under this agreement shall be given by SAAS to you via email at the address provided by you to SAAS at the commencement of this agreement or as SAAS is subsequently advised. Notice to you at this address is deemed sufficient regardless of your receipt of such email. If you wish to update your email address you should do so by contacting customer service via the Website.
Any notice by you to SAAS shall be made via email to CustomerCare@FAFSA-Application.com and is effective only upon receipt by SAAS of any such notice. SAAS's regular business hours are Monday - Friday 8:00 a.m. to 5:00 p.m. Central Time excluding holidays. Such notice may also be sent via United States Mail to the following address:
Student Aid Application Services, LLC
4741 Central St., Ste.142
Kansas City, MO 64112
You may also call SAAS during regular business hours at 877-207-3254. But note that any official notice by you to SAAS must be made in writing as indicated above.